Chiara currently serves as Executive Assistant to the CEO of Webshop Manager, a U.S.-based eCommerce solutions provider specializing in automotive websites. Beyond traditional EA tasks, she has stepped into a chief-of-staff capacity—handling onboarding/offboarding, auditing team time logs for billing, and building workflows in HubSpot and SOPs that reduced unresolved tickets from two years to one week. Let me know if you’d like to meet her!

How she keeps ahead of CEO priorities

“I map out all my daily, weekly, and monthly tasks so I know exactly where my free windows are. I log in three hours earlier than my boss so I can clear routine tasks and be available for urgent projects. Visibility is important—if they need something, I make sure I’m there and ready.”
 
Key Highlights

• Supports CEO, COO, and Revenue Director—handling calendars, inboxes, travel, personal tasks, and confidential communications

• **Process Improvement: **Built HubSpot ticketing workflows and created multiple SOPs that reduced unresolved client tickets from two years to one week and improved billing accuracy for client projects.

• **Operational Leadership: **Acts in a chief-of-staff capacity, handling onboarding/offboarding, access management, interviews, and team audits.

• Experienced across eCommerce platforms (Shopify, BigCommerce, WordPress) and tools like HubSpot, Notion, ClickUp, Google Workspace, and Canva

• **Industry Exposure: **Automotive eCommerce platforms (Shopify, BigCommerce, WordPress), technical support (Teletech), banking/fraud resolution (Capital One), and healthcare claims (Laguna Doctors Hospital).

 
Employment History & Role Scope
Webshop Manager | Executive Assistant / Operations Support | 2021–Present

• Owns CEO calendar, inbox, travel, and personal tasks

• Supports COO and Revenue Director, balancing multiple executive priorities

• Built ticket workflow and client audit SOPs that improved efficiency and revenue tracking

• Handles onboarding/offboarding, access management, and internal audits
  Capital One PH | Sr. Operations Representative | 2016–2021

• Managed end-to-end analytical case investigations for credit card fraud and dispute cases

• Delivered high-quality escalations troubleshooting and data-driven reporting
  Teletech | Technical Support Representative | 2011–2016

• Provided technical support for internet and billing issues while promoting value-added services
  Laguna Doctors Hospital | Claims & Benefits Coordinator | 2009–2011

• Managed Philhealth claims processing, patient instruction, and documentation accuracy