✅ 3+ years' experience in e-commerce operations and customer support, focusing on Shopify-based businesses.
✅ Handled end-to-end order fulfillment, supplier coordination, logistics tracking, returns management, and customer support via multiple channels.
✅ Experienced in process improvements, workflow automation, and cross-functional team support in remote settings.

Employment History
Hestia + Co. (March 2021 – February 2025) - Order Fulfillment Specialist / E-commerce Operations Specialist

• Part time from March 2021 - November 2023, then full-time onwards.

• Managed end-to-end order processing using Shopify.

• Coordinated supplier relationships, including 3PL partners (FedEx, DHL, Packeta).

• Handled product listings, tracking updates, and order issues.

• Processed returns, cancellations, and refunds.

• Provided customer service through Zendesk and Gorgias.

• Reason for Leaving: Took a career break due to personal reasons and to reassess career direction. Initially considered returning to teaching but ultimately decided to continue pursuing opportunities in e-commerce operations.
  ANINE BING (December 2021 – November 2023) - Shopify Store Manager / Customer Support

• Handled Shopify backend operations including store customization and product listings

• Managed supplier coordination and order fulfillment logistics.

• Delivered customer support via live chat, email, and phone, addressing order inquiries, returns, and refunds

• Reason for Leaving: Contract ended; transitioned to full-time role at Hestia + Co.

Motive Fit
Took a career break to reassess her career path and decided to continue in e-commerce operations, motivated by Force Factor’s wellness-focused products; seeking a stable remote role and available to start immediately.

Additional Details
Schedule: Amenable to work US hours; can work weekends too.
Availability: ASAP
Current Salary: Not Disclosed 
Target Salary: $1000/month
Reference Checks: Ongoing